Frequently Asked Questions
Answers to common questions about ទស្សនៈគ្រូបង្វឹក.
01 Is Tasan Khmer licensed and regulated?
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Yes – Tasan Khmer operates under a valid licence issued by the relevant Gaming Authority. The licence number is shown in the site footer and can be checked against the regulator’s public register. Holding a licence obliges us to follow strict player‑protection, anti‑money‑laundering and fair‑play rules.
02 What payment methods are accepted for deposits and withdrawals?
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Tasan Khmer accepts Visa and Mastercard credit/debit cards, e‑wallets such as Skrill, Neteller and ecoPayz, direct bank transfers and popular cryptocurrencies (BTC, ETH, USDT). Deposits are instant; e‑wallet withdrawals are processed within 24 hours, while card and bank transfers take 3‑5 business days. All transactions are secured with 256‑bit SSL encryption.
03 How does the welcome bonus work and what are the wagering requirements?
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New customers receive a 100 % match bonus up to $200 on their first deposit. The bonus is credited automatically and must be turned over 35 times (deposit + bonus) before any winnings can be withdrawn. You have 30 days from the date of claim to meet the rollover; bets placed at odds lower than 1.50 do not count toward the requirement.
04 What happens to my bet if a World Cup match is postponed or cancelled?
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If a match is postponed before kick‑off and rescheduled within 48 hours, all bets remain valid and are settled based on the official result. If the match is cancelled or abandoned without a reschedule within that window, the stake is refunded to your account. In‑play bets are voided only if the entire match is cancelled.
05 How can I verify my account and why is it required?
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To comply with anti‑money‑laundering regulations we ask customers to upload a government‑issued ID (passport, national ID or driver’s licence) and a recent proof of address (utility bill, bank statement). Verification is usually completed within 24 hours; once approved you can deposit, bet and withdraw without restrictions. Unverified accounts are limited to a maximum balance of $500.
06 What responsible‑gambling tools does Tasan Khmer offer?
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Tasan Khmer provides reality checks, deposit limits, loss limits and self‑exclusion options (1 week, 1 month, 6 months or permanent). You can set these limits instantly in the Responsible Gaming section of your account. If you need further help, our support team can direct you to professional counselling services.